The following terms and conditions apply to all persons who purchase tickets to the RACLETTE IGLOO EXPERIENCE, referred below as “experience”. Please read them carefully.

1.0 Terms of Sale

1.1 Tickets sold for RACLETTE IGLOO EXPERIENCE are subject to the following terms and conditions:

1.2 All ticket sales are final and non-transferable. Refunds and exchanges will not be made for inadvertently booking the wrong session. Refunds will not be given for a cancellation or termination due to adverse weather conditions. Refunds will not be given for a cancellation or termination due to a decision by the host venue or other occurrence outside of the organiser’s direct control or due to mechanical breakdown. In case of cancellation from the customer within 15 days of the ticketed session, we reserve the right to keep the deposit paid at the time of the booking.

1.3 Cancellations due to adverse weather: Raclette Igloo Experience is an outdoor event and is occasionally subject to adverse weather. Experiences will be cancelled only if the weather poses a safety threat to patrons and staff. The decision to cancel an experience is made by the Venue Manager on site, and can be made at any time up to or during the event, as weather conditions are notoriously unpredictable. Patrons accept the risk that weather they consider unsatisfactory may occur and acknowledge that tickets will not be re-validated unless experiences are officially cancelled by the organisers.

Raclette Igloo Experience does not provide refunds on tickets in the event of a cancellation due to adverse weather. If an experience is cancelled due to adverse weather, tickets are automatically converted to a voucher redeemable for the same ticket type for a future session of the experience. You must retain your original tickets (vouchers) in order to re-use them on another night.

When a session is cancelled, customers will receive an email to the email address entered when purchasing tickets online. The email will contain instructions on how to rebook for another session. Additionally, signage will be erected at the venue notifying customers of the cancellation.

If a ticket holder is unable to attend another session during the event or if all sessions are full, ticket holders are invited to contact us quoting the session and booking reference code to receive complimentary tickets for the following season.

1.4 If an experience is cancelled or terminated due to a decision by the host venue or other occurrence outside of Raclette Igloo Experience direct control, the organisers will provide vouchers redeemable for the same ticket type for a future session during that Raclette Igloo Experience season at the venue for which the original tickets were purchased. Tickets are subject to capacity and entry is not guaranteed.

1.5 If an experience session is cancelled or terminated due to mechanical breakdown Raclette Igloo Experience will refund the face value of each ticket or will provide vouchers redeemable for the same ticket type for a future session.  Tickets are subject to capacity and entry is not guaranteed.

1.6 Staff working at Raclette Igloo Experience sites are not able to provide refunds.

1.7 Entry may be refused if tickets are damaged or defaced in any way or are not purchased from the Raclette Igloo Experience website.

1.8 Raclette Igloo Experience reserves the right to charge patrons for the replacement of lost or damaged tickets.

1.9 Late arrival may result in non-admittance until a suitable time during the experience.

1.10 GST will apply to all goods and services supplied through this site.

2.0 Privacy and access

2.1 Any personal information that Raclette Igloo Experience collects from your use of this website will be used to process your order, support your experience throughout this website and contact you in regards to your booking,

2.2 Raclette Igloo Experience may refuse access to this website at any time at its sole discretion.

3.0 Variation

3.1 Raclette Igloo Experience reserves the right to vary the terms of sale at any time. Variations become effective upon posting on the web site. By making a purchase through this site after the terms and conditions have been varied you agree to be bound by the variation.

Conditions of Entry – Raclette Igloo Experience

  • Upon purchasing a ticket to an experience, the purchaser agrees to be bound by the rules and regulations of Raclette Igloo Experience, as well as by the Liquor License that applies within the Raclette Igloo Experience event site.
  • BYO alcohol and hot food is not permitted.
  • Raclette Igloo Experience does not guarantee entry to persons who have not booked for a specific session.
  • Patrons may not damage or remove any vegetation or property belonging to the venue or Raclette Igloo Experience whether that vegetation or property is within or outside the designated Raclette Igloo Experience site.
  • Raclette Igloo Experience reserves the right to eject any person/s who is intoxicated and/or causing a disturbance to other patrons. Such person/s will not be entitled to a refund or exchange of tickets.
  • No Illegal Substances Allowed. Anyone found in possession of illegal substances will be handed over to the police.
  • Patrons must remain within Raclette Igloo Experience permitted areas where instructed to do so by Raclette Igloo Experience’s staff or agents.
  • Open flames of any sort may not be brought into or used in the Raclette Igloo Experience site.
  • This is a No Smoking event; smoking is not permitted within the premises.